How do I pause my subscription?
You can pause your Poliigon subscription at any time from your account dashboard.
To pause just click "Cancel Subscription" and you will then be shown an option to pause your subscription for 1, 2 or 3 months.
Your subscription will remain active until your next renewal date at which point it will become paused. Whilst paused you won't be charged and you can continue to download any assets you already own but you can't purchase any new assets.
How do I cancel my subscription?
You can cancel your Poliigon subscription at any time from your account dashboard. To cancel just click "Cancel Subscription" and follow the prompts on screen.
Once cancelled your subscription will remain active until your next renewal date. During this time your account dashboard will show “Subscription Cancellation Scheduled”.
When your subscription ends you can continue to download and use any assets you've already purchased but you can't purchase new assets as any unused asset balance will expire so we recommend you use up your balance before then.
Can I use Poliigon assets even after my Subscription ends?
Yes any assets you purchase while your subscription is active can be downloaded and used even when your subscription ends. All use must still comply with your license conditions.
Can I request a refund?
You can request a refund in certain circumstances, for more information see our refund policy.