How do I cancel my subscription?
You can cancel your Poliigon subscription at any time from your account dashboard. To cancel just click "Cancel Subscription" and follow the prompts on screen.
Once cancelled your subscription will remain active until your renewal date. During this time you can continue to download new and existing assets
How do I pause my subscription?
You can pause your Poliigon subscription at any time from your account dashboard.
To pause just click "Cancel Subscription" and you will then be shown an option to pause your subscription for 1, 2 or 3 months.
Your subscription will remain active until your next renewal date at which point it will become paused. Whilst paused you won't be charged and you can continue to download any assets you already own.
Can I use Poliigon assets even after my Subscription ends?
Yes any assets you download while your subscription is active can be used even when your subscription ends. All use must still comply with your license conditions.
Can I request a refund?
We have a 30 day refund policy, for more information see refund policy.