Canceling Your Subscription
You can cancel your Poliigon subscription at any time from your account dashboard.
Canceling your subscription will not issue a refund, but it will prevent any further charges.
Once cancelled your account dashboard will show “Subscription Cancellation Scheduled” until your subscription expires at the end of your current billing term. During this time you can continue to use any remaining credits and if you’re on an annual subscription you will continue to receive credits monthly.
Once your subscription ends you can continue to download any assets you already own but you will lose any remaining credits so we encourage you to use these first.
If you’re not happy with your Poliigon subscription for any reason and you haven’t yet used any credits you can receive a full refund within the first 7 days of a monthly subscription start or renewal, or within the first 30 days of an annual subscription start or renewal.
Refunds are not automatic so please contact firstname.lastname@example.org to request a refund within the timeframes above.
We don’t offer refunds after 7 days for monthly subscriptions or 30 days for annual subscriptions.
Poliigon credits are non-refundable, if you’ve used any of your Poliigon credits then you will not be eligible for a refund.