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Not Receiving Login Code

This article will help you troubleshoot issues with MFA code login

Updated this week

Domain Whitelisting

If you've tried requesting a code during login, but aren't receiving the code to your email inbox, you may need to whitelist the sender domain.

Add the following email address your email service's safe sender list, or spam filter:

then try requesting a new code.

For Outlook users, Microsoft may block emails at the server level, meaning they never reach your spam folder. To learn how to add emails to a safe list, review the following articles:


If you've whitelisted our domain but are still not receiving a code, our mail service may have blocked your address after an initial bounced mail. Please contact support@poliigon.com for assistance

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