This guide will help you resolve the most common issues you might encounter while using Poliigon.com. If you're unable to resolve your issue after following these steps, our support team is ready to assist you.
Common Solutions
Clear your browser cache and cookies
In Chrome: Settings > Privacy and Security > Clear browsing data
In Firefox: Settings > Privacy & Security > Cookies and Site Data > Clear Data
In Safari: Preferences > Privacy > Manage Website Data > Remove All
In Edge: Settings > Privacy, search, and services > Clear browsing data > Choose what to clear
In Opera: Settings > Privacy & Security > Clear browsing data
Disable browser extensions, especially ad blockers or script blockers
In Chrome: Menu (three dots) > More tools > Extensions > Toggle off or Remove
In Firefox: Menu (three lines) > Add-ons and themes > Extensions > Disable
In Safari: Safari menu > Settings > Extensions > Uncheck to disable
In Edge: Menu (three dots) > Extensions > Manage extensions > Toggle off
In Opera: Menu > Extensions > Extensions > Toggle off or Remove
Check your internet connection by visiting other websites
Try a different network connection (switch from Wi-Fi to mobile hotspot or vice versa)
Toggle your VPN on/off if you're using one
Browser Compatibility
Poliigon.com works best with the latest versions of these browsers:
Google Chrome: Download
Mozilla Firefox: Download
Safari (latest version): Update instructions
Microsoft Edge: Download
Opera: Download
Still Need Help?
If you've tried the troubleshooting steps above and are still experiencing issues, please contact our support team:
Email: support@poliigon.com
Include the following information in your email:
Your username or account email
Description of the issue
Your operating system and version
Windows: Press Windows key + R, type "winver" and press Enter
Mac: Click Apple menu > About This Mac
Linux: Open Terminal and type "lsb_release -a" or "cat /etc/os-release"
Your browser and version
Chrome/Edge/Opera: Menu (three dots) > Help > About
Firefox: Menu (three lines) > Help > About Firefox
Safari: Safari menu > About Safari
Console log screenshot (if possible)
Press F12 or right-click > Inspect > Console tab while on the problematic page
Take a screenshot showing any errors (red text)
Steps you've already taken to resolve the issue
Our support team typically responds within 24-48 business hours.