Because our plugins and addons rely on a connection to our website's API to verify account purchases, users may encounter a "no internet" error message when the plugin or addon cannot make an outgoing connection.

The two most common blockers for our plugins are:

It's recommended to temporarily disable these and test the plugin connection again if you're experiencing a connection error.

Tried the above, and still not able to connect? Proceed with the next steps:

On your operating system command line prompt, verify this returns ok:

> curl https://api.poliigon.com/api/v1/categories

Should respond with:

{"message":"Unauthenticated."}

Inside your software's python console: Try this first, one line at a time

import requests

url = "https://api.poliigon.com/api/v1/categories"

res = requests.get(url, timeout=20)

print(res, res.reason)

A "good" (or rather, expected) response would be:

<Response [401]> Unauthorized

If this fails to connect, then try the following, to verify you can access non-poliigon internet (one line at a time):

import requests

url = "https://www.google.com"

res = requests.get(url, timeout=20)

print(res, res.reason)

a "good" response would be:

<Response [200]> OK

If you're getting responses that are different from the expected responses listed above, you may have a general connection issue, which may require individual investigation.

If you've got the expected responses and are still not able to connect, and/or you're working in an office managed by an IT department, you may need to whitelist domains in order to connect, in which case proceed with the following.
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If they can whitelist at the domain level, the following should work:

If the users want to connect to Poliigon's production API, they are required to whitelist the following IPV4 and IPV6 CIDRs to their outbound traffic as it is working on the dynamic ip assignment and the IPs are assigned randomly from the following mentioned CIDR blocks: